Depending on the reason for return." eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. The return shipping label feature is available for all domestic USPS mailclasses. Now there is a message from the seller that they can't send a return shipping label. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. Was it a Not As Described reason? If you're not able to resolve things with the seller, you can ask us to help. You might want to first package the phone so that you can give them the weight and dimensions for the label. Tip Returns may be handled differently on them. But that is not something you need to share with eBay or with the seller. Examples of alternative shipping arrangements. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. Select Create return label. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. - edited Holiday shipping is now in full swing, check out these helpful shipping tips! edit He's refusing to give me the money first to ship it back. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. 4. I would use the Facebook link you were sent. Hopefully I won't have to do a chargeback. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. Weigh yourself while holding the package, and then weigh yourself alone. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Need a Shipping Label? You can return your package using a label from Your Orders. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). I'm returning an item - Seller can't give a shipping label. We recommend using a tracked service for return shipping. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. I didn't realize it was a US only thing. (unknown). Download the label as a PDF. your return. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. I finally got a refund from Customer Service. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." Get $5 in free postage to use during your trial. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. How to complete a label-free, box-free return. Death certificates show that you died. If the item location was China that is where you are supposed to be returning it to. You dont need a special printer or self-adhesive labels when printing return shipping labels. Welcome to the Returns board! Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Enter a message to send to your buyer along with the return label. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. returns, This isn't the information I was looking for. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. We haven't had any direct communication, just via ebay's automated messaging notifications. I bought a laptop keyboard that arrived today and it was defective. Since the seller is from China, they have to send you the funds to pay for the return shipping. So I think the mechanics of return shipping will be a moot point. I request a return for an item which was accepted by the seller yesterday. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. The seller agreed to a return, butcan't buy a return shipping label (international shipping). You don't have to package your item in a shipping box. Confirm your return address on the label. For more information, please see our Select Create return label under the original shipping label number on the order. United Parcel Service of America, Inc. All rights reserved. Hand the labeled package to your friendly neighborhood driver. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @missjen316 wrote: There is loophole in the new return system. Copyright 1995-2023 eBay Inc. All Rights Reserved. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Depending on the reason for return." The seller either has to provide you a pre-paid label or send you the money to return. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Once you've received the funds to ship you have 30 days to mail the package. You can print a shipping label with postage . If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. 03:38 PM. I asked the seller if they really want me to do that since they are responsible for the shipping costs. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." You haven't provided me with a return label or the funds to purchase one myself. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. I am quite surprised about the "The seller can't send a return shipping label" message. You can create and email return shipping labels to customers easily using Stamps.com. Seems like he can just lie and never pay me back the money it cost me to return it. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. I had paid directly with credit card through eBay (not Paypal). Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. This is twice the price of the fishing rod. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. My problem now is that there is no option to get eBayinvolved. In the message section of the return, write to the seller. Chargebacks go through PP. Buying used phones requires a little bit of willingness to learn.". Oh - missed that. 05-25-2022 You can't edit, refund or cancel a prepaid label if the buyer wants to return one. When I get a return as a seller on the items where "the . Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. What should I do in this case? The chargeback is actually handled by PP, but there is no need for you to worry about that. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. Copyright 1995-2023 eBay Inc. All Rights Reserved. The seller was in China and wants me to send it to some UK address (probably a reshipping service). Simply print the label on normal paper and tape it to the package. Typically shipping software is used to create return shipping labels. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" Printed return shipping labels do not expire and can be mailed at any time. I am a busy person so i forgot to check one last time if it was reset. A wrong DVD sent surely will fall under a warehouse problem. Don't open the chargeback unless the eBay Dispute goes against you though. Copyright 1995-2023 eBay Inc. All Rights Reserved. Our system defaults to the seller paying for the shipping label. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". First things first you need to pack your items in a sturdy box. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Seller can't send a return shipping label and I can't open dispute. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. Seller "can't send a return shipping label. There are several ways you can send an item back to the seller. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Wrap items separately and use cushioning material. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. Pay by card or PayPal, or pay in store at a UPS location. 10:08 AM I'd create a "paper" trail. 3. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). For more information about refunds and refund amounts, go to Refunds and Exchanges. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. It's just part of how the sausage is made. Send the funds using the buyer's preferred method. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. Youll need to ship the item back before the date stated in this email. This is normally 3 full business days. Tip First things first - you need to pack your items in a sturdy box. Read our most popular questions and answers on how to handle return shipping for items you've sold. Where they're incorrect is saying eBay can. Chargebacks are not often heard about here from the buyer's perspective. Subtract one from the other; or. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can: If you dont have a printer, you can always: Almost done! The seller is responsible for paying the return postage, this is their problem, not yours. New, deeper discounts for Canada Post shipping on eBay Labels, Optimise your sales with enhanced features to your order details page, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. BTW, this is a prime example of why I choose to use the Global Shipping Program (GSP)! 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. For items that have a total cost of $750 or more, signature confirmation is required. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. I don't accept returns, why do I have to pay for a return shipping label? I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. the seller is asked if they want to provide a return label or have eBay do it. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. How to use your eBay earnings to purchase shipping labels. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. ", Are you sure you can't send it USPS Priority International? The only time an automatic label can be provided by the seller or eBay is if both are in the US. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call.
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